ABSTRACT
This research is a study aimed at finding the main causes of customers of commercial banks to be prompt wherever they are in their current or saving accounts or withdrawing cash from their savings account balances or cash cheque in their current account balance.
Consequent upon this, it will determine the impact balance of the organizational structure of commercial banks on efficient customer services.
In other words, this pieces of research work goes to determine whether the organizational structure of commercial banks service in Nigeria especially First Bank (Nig) Plc.
This research was restricted to (4) four branches each in three states Lagos<P.H Enugu out of 314 three hundred and fourteen branches in Nigeria.
Both interview and questionnaires, method of data gathering were used. This categories of sample were used in this exercise namely customers clerical staff and the management staff in determine the promptness of first bank (Nig) plc to the customers. The three categories of sample contributed in determining how to solve problems of delay if any.
TABLE OF CONTENT
Title Page
Undertaking
Approval Page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE:
INTRODUCTION
1.1 Background Of The Study
1.2 Statement Of Problem
1.3 Objective Of The Study
1.4 Research Question
1.5 Statement Of Hypothesis
1.6 Significance Of The Study
1.7 Scope And Limitation
1.8 Definition Of Terms
Reference
CHAPTER TWO:
LITERATURE REVIEW
2.1 Definition And Scope Of Organizational Structure
2.2 The Organization Structure Of First Bank Plc
2.3 Explanation Of The Organizational Cart
2.4 Functions Of Different Department In The Head Office
2.5 Service Rendered To Customers
Reference
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY
3.1 Sources Of Data
3.2 Interview Question
3.3 Research Population
3.4 Method Of Sampling
3.5 Tools Of The Analysis
Reference
CHAPTER FOUR:
PRESENTATION ANALYSIS AND INTERPRETATION OF DATA
4.1 Data Presentation And Analysis
Reference
CHAPTER FIVE
Findings conclusions and recommendations
5.1 Findings
5.2 Conclusions
5.3 Recommendations
Bibliography
